EENA Document - Emergency management: the untapped power of the handset

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Mobile phones, or handsets, offer vast opportunities for emergency management and rescue organisations. From the information a handset can provide to emergency services, to the information rescuers can send to citizens, the role of the handset is crucial.

This document was produced by our colleagues at EENA with assistance from Mr Björn Skoglund, EENA Operations Committee Vice-Chair (112 Service, SOS Alarm, Sweden).

It is made available with their kind permission.

Who is this document for?
The document is a must-read for all stakeholders involved in emergency call handling, including:

  • Emergency services
  • Handset manufacturers
  • Mobile Network Operators
  • Government officials involved in telecommunications and similar fields
  • All other relevant stakeholders

Key-issues of emergency management
Learn everything there is to know about handset capabilities and emergency services, with concrete requirements about topics including:

  • Caller location
  • Handset-based location
  • Caller/handset identification
  • Data registered by the owner of the handset
  • Public warning
  • Mobile coverage
  • Accessibility
  • Emergency apps
  • Privacy

and more...

Access the full document by clicking here



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