John Medland

John Medland

999 Policy Manager, BT

John Medland is BT’s senior policy manager for its 999 call handling product that allows all Communication Providers in the UK to connect to the emergency services.  He has worked in the 999 field for 32 years, initially managing one of BT’s 999 call handling centres, working on processes and then  managing the expanding set of 999 products for BT.  He represents BT on the Government’s 999 Liaison Committee, as well as participating in UK and European standards development for emergency calling.