COVID-19 News & Resources


I know you will all be working hard and doing whatever is required to get us through this crisis and to support each other.  BAPCO will work with our members and our partners to do what we can for you and to bring you relevant information and resources.  

If you have a resource you would like to share, please send it to

Office and Support Arrangements during Coronavirus (COVID-19) Pandemic

With the support of our association managment partners, we have instigated alternative office arrangements for the next few weeks.  We have done this to keep our people safe and to follow HM Government guidelines whilst providing as full a service as possible to our members during these difficult times.

The technical arrangements we have instigated mean that diversions are in place to answer telephone calls and emails.  If you have difficutly contacting the association please use the email

We’ll continue to monitor the situation and let you know if arrangements change.

We appreciate this is a difficult time for all, with many of our members fulfilling key functions to keep us all safe and to keep the country running.  If there is anything BAPCO can do to support you, whatever your type of membership or affiliation, please get in touch.

Thank you and stay safe.


Resources for Substance Abuse Treatment During Coronavirus (COVID-19)

The Recovery Village have launched a Teletherapy Program. The program continues to assist those in recovery and decrease the spread of COVID-19. Those in need now have access to one-on-one counseling, group therapy, and various virtual online services supported by a licensed professional which will improve their chances of a successful recovery. The Recovery Village have also published many support resources to assist those in recovery during the pandemic. 

Remote Working: The New Normal - WHITE PAPER

The impact of Covid-19 is mounting, politically, economically, culturally and socially. But while many yearn for a return to normal, others are considering what the new normal could, and should, look like.

Our new thought leadership piece will analyse what this new normal will mean for organisations, how they can be prepared for the future, and more importantly how they can embrace this new way of working.

Understanding the impact of COVID-19 on the control room - WHITE PAPER

The purpose of the research was to help the control room community learn together in our collective response to the crisis and use this understanding to move forward positively.

The primary themes covered included impact to workforce availability call volumes and changes in demand, working practices - including remote working and barriers to its implementation, and implications of the situation on mental health and wellbeing in the control room.

Respondents to the survey comprised individuals from Police Forces, Fire Authorities and Search and Rescue across all regions within England, Wales and Scotland. Over 45% of respondents were in a management role.

Control Room Resources

It’s only something small, but we’ve created this resources hub to help keep that feeling of togetherness across our control room community, even when we’re all apart. We’ll keep adding to this hub with new resources and little ways to support you. If you’ve got any ideas for new content, just let us know! Send us an email on

How and When to use Apps in the fight against COVID-19

The focus on the use of apps has become more intense recently with the UK Government’s plans to roll out its own app, developed with NHSX, in the fight against CORONA-19.  EENA, one of our partners in CC:IPS has produced an interesting document on the use of various apps.  It includes an explanation of the types of apps available and a summary of apps either in use, or planned to be used, across the world.

Supporting Mental Health During the Pandemic

COVID-19 has plunged us all into uncertainty and the constant news about the pandemic can feel relentless. With the prospect of several more weeks of disruption, unrelenting pressures and/or isolation, feelings of uncertainty, helplessness and loneliness will take a toll on colleagues' mental health. It is therefore imperative that we maintain support for our teams during these challenging times. There are proven methods of intervention that can readily be adopted for low-cost or no-cost, and we've pulled together this briefing note to help you recognise and respond to your teams' mental health needs.

CC:IPS publishes global recommendations for emergency services during COVID-19 outbreak

The Collaborative Coalition for International Public Safety (CC:IPS) has published a document of global recommendations for emergency services organisations to help them respond and prepare in the best way possible during the COVID-19 outbreak.

The comprehensive document aims to share recommendations for best practices so that countries across the world can learn from each other during these difficult times. It focuses on important challenges which emergency services – including Public Safety Answering Points (PSAPs) – are or may soon be facing.

These challenges include preparing for an overflow of calls, introducing new helplines, ensuring appropriate care of control room staff and communicating effectively with the public about the outbreak.

9-1-1 & COVID-19 - A Report on PSAPs During the Pandemic from NENA

NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides us with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators — the first first responders.

How 9-1-1 Is Changing in a COVID-19 World

This report, How 9-1-1 Is Changing in a COVID-19 World, is the second paper in NENA’s 9-1-1 & COVID-19 report series. These reports are designed to inform public-safety stakeholders, policymakers, and the public about how the COVID-19 pandemic is affecting 9-1-1 operations, technology, and personnel.

Free Push-To-Talk App, Tait TeamPTT

We're all in this together

At Tait, we try to treat our clients and partners like family, and family takes care of each other. In these difficult times, we want to help you stay connected with free use of our push-to-talk-over-cellular app, Tait TeamPTT.

To help you and your team stay safe and connected during the COVID-19 pandemic, Tait would like to offer you Tait TeamPTT free for 3 months for 5 users on your team.

Tait TeamPTT provides enhanced access to instant communication and information by integrating Push-to-Talk over cellular, WiFi and Tait LMR systems. It connects radio, cellular and WiFi networks to provide Push-to-Talk for anyone, at any time, anywhere, on a choice of devices that are familiar and fit-for-purpose. The Tait TeamPTT solution is available on either Android, iOS, or PC App.

To learn more about this offer and start using Tait TeamPTT for free, click HERE.

Solutions for working during the COVID-19 Pandemic

The COVID-19 pandemic has dramatically changed the way we work and communicate, and has forced a lot of us to work from home. To stay safe and in touch with our teams, we need to rethink the ways we communicate and manage our operations.

The good news is that Tait has several solutions that allow your team to work from home or out in the field, on devices they already own – no extra hardware required! 

Whether you and your team are working remotely and need to stay in contact, or need a network monitoring and reporting solution that is available from anywhere, Tait has got you covered – we can even manage your network for you.

In these extraordinary times, working from home and good hygiene practices can save lives. Stay safe everyone.

COVID-19 Emergency Response Requires Secure, Rapid-Deploy Networks

Effective COVID-19 response requires an emergency network solution designed to utilise LTE cellular networks and optimi ed for speed, simplicity, scale, and security. Cradlepoint has proven experience in enabling these life-saving networks in more than 3,000 emergency first responder agencies around the world.

TETRA Terminal Disinfecting Guide

With thanks to our colleagues at Commdex for collating this information and providing it for BAPCO and CC:IPS members.

WHITE PAPER - Enabling a better response during crisis situations: Coping with uncertainty by flexing control room resources  

The COVID-19 pandemic has resulted in unprecedented disruption to safety-critical services across the globe. We did not see it coming, but we are prepared.

This “new normal” calls for IP-based, thin-client solutions that provide remote access, scalability, and role assignment - to name but a few benefits. Such capabilities will prove indispensable not just during the current pandemic, but also in times of other crises – from natural disasters to terrorism, armed conflict to nuclear incidents. We have published this white paper to help make sense of this challenging new world.

PRESS RELEASE: Virtual site acceptance test completed with Norwegian Public Safety Agencies

Maintaining support for the emergency services

As a safety-critical communications specialist, the work of Frequentis is essential for critical infrastructure and the emergency services and our teams remain available to our customers so that they can sustain their operations. A member of the LifeX team has also volunteered his time to support the UK National Health Service (NHS) with critical training.

Frequentis is available to all customers and looks forward to overcoming this crisis together.

For more information on our COVID measurements visit:

COVID-19 Crisis - WAVE PTT EMEA Offer

As the world deals with the COVID-19 pandemic, our emergency services and volunteer organisations are at the frontline responding to the situation and keeping people safe. In light of this unprecedented emergency, we are offering our help to frontline organisations as they mobilise to support their communities.

We anticipate that many of the organisations involved in the response may not have immediate access to instant push-to-talk communications. So with your support, we will be giving access to the WAVE Mobile App and WAVE Dispatch subscriptions free for three months* to ensure communications are in place for organisations that need to mobilise key personnel during this crisis.

Many organisations are operating in areas impacted by COVID-19, and we call upon you and your teams to identify those key frontline organisations that will benefit from the communication capabilities and features of our WAVE solution.

WAVE is a network-independent communication service that instantly connects teams across different devices, networks and locations. Users can turn their phone into a push-to- talk handset and get instant communication at the touch of a button.

Key benefits of WAVE:

  • Quick and easy setup
  • Instant individual and group calling with centralised dispatch if needed
  • No additional hardware investment as people can use their own mobile phones
  • Location tracking
  • Application available for iOS and Android

Together, we have an opportunity to support our local communities, providing effective communications to key frontline personnel. If you are working with organisations that will benefit from WAVE communications to aid their response, please contact your distributor so we can help as soon as possible.

*The WAVE service is being offered free of charge for the next three months ending on 30. June 2020. Normal terms and conditions apply (number of subscriptions may be restricted).

Information provided by: