Mental Health Podcasts

Mental Health Podcasts

Response Time: The Podcast from BAPCO

A silent pandemic: mental health injuries in public safety communications​

Public safety communications professionals are routinely exposed to trauma through their day-to-day duties. Acutely and cumulatively, this trauma impacts the mental health and well-being of these professionals. Often, their work causes them to suffer mental health injuries, also known as operational stress injuries, which can lead to a multitude of disorders, such as anxiety, depression, vicarious traumatization and compassion fatigue, burnout, substance abuse, post-traumatic stress disorder (PTSD), suicidal ideation, and fatally, suicide. In the first of a series of episodes focused on mental health and wellbeing, we explore the impacts of and solutions to the mental health crisis affecting our profession.


Good Enough for Jazz! Inspiring progress not perfection

Mental health injuries in public safety communications: a silent pandemic

The impacts of PTSD (and other mental health injuries) amongst frontline emergency responders are well documented and recognised as a critical pressure point in maintaining the resilience and effectiveness of our emergency services. Consequently, specialist support (such as counselling, CBT or EMDR) is made readily available for frontline responders and is recognised as imperative for ensuring the health and wellbeing of staff and the continued provision of services to our communities.

This is not the case however for public safety communications professionals, i.e. those people who work in 911, 112 and 999 emergency control rooms. Frontline call-handlers and dispatchers are equally and routinely exposed to trauma, albeit from differing perspectives than frontline responders and yet little exists to support their mental health and wellbeing. In this pod, we seek to better understand the issue and what can be done to support these critical professionals.