Understanding the impact of COVID-19 on the control room

Added: 2 Jul 2020, 10:10 a.m.

The purpose of the research was to help the control room community learn together in our collective response to the crisis and use this understanding to move forward positively.

The primary themes covered included impact to workforce availability call volumes and changes in demand, working practices - including remote working and barriers to its implementation, and implications of the situation on mental health and wellbeing in the control room.

Respondents to the survey comprised individuals from Police Forces, Fire Authorities and Search and Rescue across all regions within England, Wales and Scotland. Over 45% of respondents were in a management role.

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