National Audit Office Report into the ESN Published

The National Audit Office has published its report on upgrading emergency service communications: the Emergency Services Network. It contains some difficult observations on the risks involved. Interestingly the Home Office has been allowed some additional text after the conclusion.

eCall Event 13th September

A well planned, well attended and informative day. Nothing but positive feedback received from delegates on this event run by British APCO with fantastic support from Avaya UK.

The British APCO eCall event on the 13th September was a resounding success. From the planning to the event ...

BT and Google create new location tool to help emergency services find 999 callers faster

Android phones will automatically send a free text to the emergency services giving the caller’s location, and can pinpoint callers 4,000 times more accurately than the current system.

BT and Google have joined forces to create a new location service for Android users that accurately pinpoints a user’s location so that the emergency services can find them more quickly. Keith Phillips President of the British Association of Public Safety Communications Officials (B-APCO), said: “I’m delighted to see this development. The 999 service has remained voice-centric since 1937 – whilst multimedia technology has developed around it. In the 21st century it is hard to believe that the UK emergency services are unable to receive good location data – they are reliant on the caller to tell them. Invariably during a 999 call, the caller will be distressed, so trying to pinpoint their ...


British APCO holds a number of updates and sessions throughout the year across many topics and initiatives.

B-APCO Autumn Event 2016

18 March 2016

B-APCO Autumn Event 9th and 10th of November 2016 at St James' Park, Newcastle upon Tyne