Carrier Outages: PSAP Guidance & Best Practices

Communication service disruptions, also referred to as carrier outages, that could affect homeland security, public health, or safety are of primary concern in public safety. Outages may vary widely in scale, ranging from local to national impacts. CC:IPS has produced the following best practice guide which is intended to provide advice on unplanned carrier outages and mitigating impacts on Public Safety Answering Points (PSAPs) and the public. Through CC:IPS members, it draws on global experience to increase awareness and readiness before any incidents affecting emergency calls occur. It is important to note that regulations and capabilities differ across the world, thus, when applying this information, it is vital to consider potential variations and limitations that may be present in your region.