With the publication of this document on 112 Day 2023, EENA intends to step back and reflect on the overall progresses in several aspects of emergency communications handling in the European Union, in light with legislation and technology evolutions.
The document was constructed based on qualitative data from publications of different reports by public institutions and EENA and some observations reported by the EENA staff. Unfortunately, the absence of harmonized definitions at EU-level and the inconsistent provision of data by public authorities make the quantitative data provided in these reports hardly comparable, which limited the scope of this document.
This report addresses recommendations to different stakeholders on how to move forward on different topics in order to make the most out of the evolutions in information and communication technologies.